Mothercare UK Delivery Charges
Delivery is free on all UK mainland orders over £150. Other UK deliveries are charged at £4.95 per order, (excluding Channel
Islands and BFPO). If the order is over £100 and you paid using a Mothercare card then delivery is free. (Free delivery is not
applicable on orders to the Channel Islands and BFPO addresses).
Mothercare UK Delivery Information
Mothercare aim to deliver your order within 4 working days. If the first delivery attempt is unsuccessful, your parcel may be
taken to your nearest Post Office for collection. Please contact Mothercare Direct on 08453 30 40 30 for more information.
Selected items may take a little longer, this will be indicated on the product information and order summary pages. Excluding
rocking chairs, these items are only available for delivery to Mainland UK or Northern Ireland. Single beds & the Belgravia
nursery range are also available for delivery to the Isle of Wight. For further information please call Mothercare Direct on
08453 30 40 30.
Mothercare BFPO
BFPO deliveries are charged at £8.95 and may take up to 7 working days for delivery. Orders for delivery to BFPO addresses are
subject to size and weight restrictions, dependant on the geographical location (max. length 1.05m). Please use the BFPO number
as your postcode and select UK-BFPO as your country. You can contact Mothercare Direct on 08453 30 40 30 for further
information.
International Delivery from Mothercare
Delivery outside the UK is available for selected items. Delivery is made by airmail and can take up to 30 days.
Import duties and taxes may have to be paid in some countries. Before ordering please obtain details of these charges from
Customs & Excise in the country to which the goods are being dispatched.
Services to the following countries are currently suspended:
Afghanistan, Burundi, Congo Republic, French Polynesia, Georgia, Guinea-Bissau, Iraq, Liberia, Rwanda, Somalia, Tajikistan &
Uzbekistan.
Hassle-free returns policy at Mothercare
Mothercare is dedicated to offering the highest levels of quality and service.
- Mothercare will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they
are returned in an unused condition, within 28 days of receipt with proof of purchase.
- This can be either direct to us at Mothercare Direct, Ladywood Works, Leicester Road, Lutterworth LE17 4HD, or most items
can be returned to any Mothercare store. If you need advice please ring 08453 30 40 30. This does not affect your statutory
rights. Please note any postage incurred by returning the item(s) to us will not be refunded.
- All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed
details on the reverse.
- If you live overseas please phone our Customer Service Team in the UK on (0)1923 210 210, Monday to Friday, 9 a.m. to 5
p.m.
*excluding Dutailier chairs, toiletries, personal items, books, opened videos and software (unless faulty). This does not
effect your statutory rights.
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Mothercare pushchair guarantee
Any pushchair under £100 (i.e. up to £99.99 is subject to a 6 month guarantee).
Any pushchair over £100 is subject to a 12 month guarantee.
Mothercare Refunds/Exchange
Mothercare will refund or exchange the pushchair if:
- it is returned unused and within 28 days of purchase
- the pushchair displays a manufacturing fault within 28 days of the guarantee validation period.
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