DELIVERY INFORMATION
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| Introduction |
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For all orders shipped within mainland
United Kingdom, delivery should be between 24 to 48 hours from
despatch. All products will be shipped as soon as
possible (subject to payment authorisation and availability).
Any items which are out of stock will be shipped as soon as your
order is complete or as they become available where
multi-shipment has been requested (please note that by choosing
multi-shipments, you agree to pay for each parcel as it is sent
to you). |
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There are a number of different methods of
delivery available on our website. Delivery prices vary
according to the delivery methods and where applicable, upon the
size, weight and value of the goods to be shipped. |
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To help you understand our delivery methods and
rates here is some helpful information: |
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| How much does delivery cost? |
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If you want to know how much delivery will cost
for your particular order, just put the product(s) in your
basket and checkout. If you have already registered with us, you
will have pre-selected your Preferred method of shipping and the
postage will be calculated from that selection. You can however
use the delivery method selector in your account to see the
price of other shipping methods for the same parcel and then
change the delivery method for that parcel if you so choose.
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| How quickly will I receive my order? |
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For all orders shipped within mainland United
Kingdom, delivery should be within 24 hours from despatch. The
estimated time to despatch for each product is shown beside the
Add to basket link for that item. Where 24 hours is shown, the
product is usually in stock. Where a longer period is shown, the
timescale reflects the normal restocking time from us placing an
order with our supplier to the goods coming into stock at our
warehouse. This timescale is generally correct, but due to our
lack of control over our suppliers stock holding, cannot always
be guaranteed.
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| Do I need to sign for my parcel?
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In most cases you do. It is always best to have
the parcel Delivered to you personally wherever you will be
during normal working hours, since this helps to ensure that you
will receive the parcel quickly and efficiently. However, if
your order is small, light and inexpensive, and you choose to
have it sent to you via our economy service, it may be Delivered
to you via Royal Mail 1st Class post and may
therefore be Delivered with your normal mail.
If your parcel is being Delivered to you by courier, but you
know you will not be available to sign for it, you can add a
message to your order asking that the order be left safe at your
property. Normally the courier will agree to this, but by making
this request you take full responsibility for the parcel and we
cannot therefore accept responsibility for its safe delivery
from then on.
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| Can I collect my parcel? |
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Yes you can. If you live locally and want to
pop in to the shop to collect your parcel, thats fine. Just
click the I will collect my order button in your account and we
will e-mail you to let you know when your order is ready for
collection (as long as we have a valid e-mail address for you).
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| Can you deliver to me outside the United
Kingdom? |
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Yes. We deliver to most countries Worldwide.
However there are a few countries to which we do not ship as a
result of poor service from the delivery agents in those
countries. Please refer to the Country pull-down list found
under the delivery address section on your account page to see
which countries we ship to.
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| My order has been despatched but I have
not received it yet? |
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Tracking information is shown under the details
of your order in your account as soon as your order has been
despatched. If we have a correct e-mail address for you, these
details will also be e-mailed to you. Apart from Royal Mail 1st
Class post, all methods of shipping have tracking facilities
which include a tracking number. For each of these methods use
the tracking number from your order and follow the links below
to go to the relevant websites and track your parcel:
If your order has been sent via Royal Mail 1st
Class post, but you have not received it, we are obliged to wait
14 days from the date of despatch before Royal Mail will
consider the parcel lost and we can therefore claim for the
loss. If your 1st class Royal Mail 1st Class delivery
is overdue (not Delivered within a couple of days from despatch
you should try and contact your local Royal Mail delivery depot
as sometimes larger items unable to fit through letter boxes are
returned here for collection (often without a card notifying you
of this).
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Economy UK Mainland |
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This shipping method is available
to the UK mainland only, and parcels are usually despatched via
Royal Mail, either 1st Class, Recorded or Special
Delivery, although in the case of larger, heavier parcels, we
may be obliged to send the goods via Parcelforce courier , 48
hour service
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Express UK Mainland |
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This shipping method is suitable
for mainland only. In most cases you must be available to sign
for the goods upon receipt. This method of shipping is
recommended for all orders over 100 and includes full transit
insurance (except where a request is made by the customer to
leave the parcel safe at the delivery address without
signature). Shipments will be despatched via next day courier or
a guaranteed next day Royal Mail service such as Recorded or
Special Delivery. Shipping prices are dependant on the size and
weight of the goods contained in the parce Back
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Next Working Day UK Mainland |
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This shipping method guarantees
next day delivery Monday to Friday excluding bank holidays
(notwithstanding failure to deliver by the delivery agent). Your
order must be placed before midday on a weekday in order that it
can be Delivered on the next working weekday. The service is
available for mainland UK only (some areas such as Scottish
Highlands are excluded) and you must be available to sign for
the goods upon receipt. It is recommended for any orders
Required the next working day and includes full insurance.
Shipments will be despatched via 24hour courier service or Royal
Mail Special Delivery
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Offshore UK |
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This shipping method is available
to all offshore UK addresses only such as the Isle of Man,
Northern Ireland, the Scilly Isles and the Scottish Islands. In
most cases you must be available to sign for the goods upon
receipt. This method of shipping is recommended for all orders
over 100 and includes full transit insurance (except where a
request is made by the customer to leave the parcel safe at the
delivery address without signature). Shipments will be
despatched via courier or a guaranteed Royal Mail service such
as Recorded or Special Delivery. Shipping prices dependant on
size and weight of the goods contained in the parcel
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Economy International |
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This shipping method is suitable
for all orders to be shipped outside the UK.
Parcelforce International takes 3-21 days for delivery,
dependant on location. Shipping prices are calculated on the
size and volumetric weight of the goods contained in the parcel.
To find out how much shipping your particular order will cost
before submitting an order to us, place your items in your
basket and follow the Checkout procedure. You will then be able
to select and view the different shipping methods and the prices
for each. Please note that for all international orders we can
only ship to the billing address and PO Box addresses may not be
accepted. Parcel Force is the parcel division of the UK post
office and is part of General Parcel network offering worldwide
delivery.
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Express International |
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This shipping method is suitable
for all orders to be shipped outside the UK. DHL Express takes
1-4 days for delivery, dependant on location. Shipping prices
are calculated on the size and volumetric weight of the goods
contained in the parcel. To find out how much shipping your
particular order will cost before submitting an order to us,
place your items in your basket and follow the Checkout
procedure. You will then be able to select and view the
different shipping methods and the prices for each. Please note
that for all international orders we can only ship to the
billing address and PO Box addresses may not be accepted.
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Tracking your order |
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To track your order, please copy
the tracking number contained in your e-mail or in your order
history and go to the relevant website via one of the following
links
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VAT Exempt Orders. |
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If this applies to you, the price
you will pay for the goods you are buying (not including postage
costs) is the subtotal amount you see at the bottom of the
order. You can also avoid paying VAT if you are having your
goods sent to you in the UK, but are taking the goods abroad
permanently within 3 months of making the purchase. You will
have to pay the VAT with your order but by following the steps
outlined you can reclaim the VAT content from us. In this case
you can request a VAT Reclaim form from us (just add a note
requesting this at our checkout screen). We will complete the
relevant parts of this form before sending it to you with your
goods. You will then take the form with you and the goods when
you leave the UK and you should ask customs to fill in their
section of the form at the airport, ferry terminal or channel
tunnel when you leave the country. When you reach your
destination outside the EU, you can then send the completed form
back to us and we will refund the VAT amount charged to the
credit or debit card you used to pay for the order originally.
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Still unsure? |
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If you have a question which is not
answered here, please go to our Frequently Asked Questions page
or our Terms & Conditions for full details, or contact us on
info@simplyscuba.com
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